arroWebs undertakes all projects under the scope outlined in the contract signed between both parties that includes all the terms that we agree upon.
All IT consultancy, Web design and development, Mobile Apps development, Software development, SEO, Digital marketing and maintenance of Websites or Apps are carried out and accepted after total analysis and creation of a complete scope document, in order to ensure that our teams have full understanding of the work needed to be done, eliminating possibilities of any project cancellation / reversal or dispute.
Since arroWebs and the client understand that there is work involved to achieve every milestone of the project and completion of every module, a refund would not be possible for the work once assigned to us.
Payments for custom projects or above services are made to us in increments by client and are non-refundable. If a project is canceled or postponed, all charges paid are retained by arroWebs and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Once after getting confirmation from your end, we immediately take up the project tasks and send you the work in progress as it happens. Therefore, if you decide to discontinue after confirmation, the amount you have already paid is non-refundable. We interact with our clients and do our best to solve all their queries and start work after their approval, therefore, there is no provision for any kind of refund. We clearly mentioned that the paid amount is non-refundable in any circumstance.
Refund Policy for Contributions
We are grateful for your contribution and support of our organization for developing and maintaining apps that are of public interest and free to use applications without any subscription fee. Contributions are normally non-refundable but if you have made an error in making your contribution to our organization please contact us. We will analyze your request and decide to issue a refund. Refunds are issued using the original method of payment. If you made your contribution by credit card, your refund will be credited to that same credit card.
You can cancel a payment incorrectly made towards the contribution and can request for a refund up to two days (48 hours) after your payment was made.
Please read and make sure you fully understand our refund and cancellation policy prior to making a payment. Should you have other questions about our policies, please feel free to contact us.